Case analysis and Operations 1. Develop a service flow chart for Kazu and identify the bottleneck resource. In addition to reading the narrative in the case, you need to use the information and data in Exhibit 5 to answer this question. No need for using all the data, but use enough to estimate averages for time taken by servers, chefs, check-out clerks et al. 2. Propose service metrics for measuring the efficiency and performance of the restaurant. List both the merits and the areas that you think deserve further scrutiny 3. Do the missed customers pose a major concern to Kazu? To what extent can the restaurant retain these customers and how would they do that? What mechanisms could they use? Extra Credit: Discuss the issue with quantitative reasoning.
